Frequently Asked Questions
Everything you need to know about your Gatineau skincare journey.
When will my order be shipped?
Orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products cruelty-free?
Yes, Gatineau Skincare is committed to ethical beauty. We do not test our products or ingredients on animals at any stage of production.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which products are right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also take our online Skin Quiz or consult with our experts via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.